Right after a rideshare accident, your phone becomes one of your most important tools. The Uber or Lyft app contains information that helps prove the driver’s status at the time of the crash—details that directly impact which insurance policy applies. Here are the key steps to take inside the app:

1. Save Your Trip Details

• Take a screenshot of your ride summary. This shows the driver’s name, the route, the time, and that the trip was active when the crash happened.
• Save your receipt. Uber and Lyft both email you a receipt after each ride. This digital record can later be used to confirm the timeline of your trip.

2. Report the Accident Through the App

• Go to the “Help” section of the app and select the option to report an accident.
• Provide basic facts only: the date, time, and that you were injured. Avoid long descriptions or speculation about who was at fault—your lawyer will handle that part.

3. Keep All Communication Organized

• After you report the crash, the rideshare company or their insurance carrier may reach out to you through the app or by email. Do not delete these messages. Save them in a separate folder so your lawyer can review the full communication trail.
• If asked to provide a recorded statement, politely decline until you’ve spoken with an attorney. Anything you say can later be compared against medical records or other evidence.

4. Document Driver and Vehicle Info

• The app shows the driver’s profile, vehicle make, model, and license plate. Screenshot this information. It can be useful if the police report is incomplete or if there is any dispute later about which driver was involved.

5. Back Up Everything Outside the App

Technology isn’t perfect. Apps update, accounts get locked, and data disappears. Email yourself the screenshots and receipts right away so you have a copy stored outside of the rideshare platform.